Continuous quality improvement activities at Pressley Ridge are an integral part of how the organization achieves excellence in care. The Organizational Performance department engages in quality performance activities and chairs the quarterly Quality Improvement Committee. At these meetings a formal review of outcome and process data occurs. This review and reporting meets the Council of Accreditation standards for performance management of social service agencies. As a result of leadership reviews, action plans are often implemented and ad-hoc committees are formed to assure continuous quality improvement.
Quality Improvement Monitoring Areas
The Quality Improvement Model Pressley Ridge uses the Plan-Do-Study-Act (PDSA) model, developed by Dr. Walter Shewhart, as the framework to guide improvement work. The PDSA cycle, based on the scientific method, guides the test of a change to determine if the change is an improvement by utilizing the following steps:
Planning new processes and redesigning existing processes are continuous activities for any human service organization. By utilizing a proven quality improvement model, Pressley Ridge stays on the forefront of adhering to and implementing continuous quality improvement initiatives.