Susanne Cole: 35 Years of Devotion to the Nation’s Kids and Families
Fueled by a passion to serve vulnerable children and families, Susanne Cole, President and CEO of Pittsburgh-based social services non-profit Pressley Ridge, has devoted her life to helping kids overcome challenges and reach their full potential.
Adopted at birth, Susanne knows her life could have taken a very different path if she hadn’t been chosen by a loving family. Her mother always instilled in her an admiration and respect for the decision made by her birth mother.
“I truly believe what my birth mother did was a gift,” Susanne said. “She unselfishly sacrificed raising me by herself to give me an opportunity for a better life than what she thought she could provide.”
Susanne was raised on the values of a good education and the importance of helping others without judgement, which led her to begin her career at Pressley Ridge after graduating from Marshall University in 1990. At the Grant Gardens residential treatment center, she and her fellow teacher-counselors worked to help youth gain the skills to overcome their behavioral and emotional challenges and return to their home and family.
Over the years, Susanne progressed through a number of roles with increasing responsibility at Pressley Ridge, including Executive Director of West Virginia and Virginia and Senior Vice President of Programs before relocating to Pittsburgh in 2008 to become Chief Operating Officer. In 2011, she was named President and CEO.
In addition to working with the board of directors to set the organization’s strategic direction, Susanne is responsible for ensuring success in serving more than 8,000 children and families each year. During her tenure as CEO, Pressley Ridge has seen a 43% increase in net operating revenue while reducing its debt by 72%.
Few CEOs can boast an entire career at one organization. The mission and spirit of Pressley Ridge are what has kept Susanne “doing whatever it takes to create success for kids and families” for all these years.
“I am grateful for the opportunities I’ve had to grow and develop my skills in a variety of different areas without ever having to leave a company I love,” Susanne recounts. “We are constantly exploring new ideas and innovation and finding ways to improve – this is what makes us a great organization that does outstanding work to support kids and families.”
Shaped by her childhood and the evolution of child welfare over the last three decades, Susanne strongly believes that children deserve to be raised in healthy families, and she leads Pressley Ridge with this goal in mind. Many of the organization’s 70 programs are geared toward preserving and strengthening families so children can remain at home.
This belief also led to Pressley Ridge’s recent expansion into Texas, where the state has adopted a community-based model of care to manage child and family services. Susanne’s expertise and drive for change earned her a seat on the board of directors for the National Center for Community-Based Child Welfare, which unites child welfare leaders to deliver community-based solutions and share information and resources to transform lives.
Susanne’s career path has provided her with a wealth of knowledge and experience that makes her a valuable resource and partner for other nonprofit leaders, policy makers and advocacy groups. In addition to the National Center for Community-Based Child Welfare, Susanne currently serves on the board of the Texas Alliance for Children and Family Services.
Susanne is genuine, down-to-earth and serves as an inspiration to Pressley Ridge’s 1,000 employees across seven states.
Tanya Johnson, Treatment Foster Care Program Director, has worked at Pressley Ridge for 10 years and is grateful for Susanne’s leadership. “Susanne can go from the boardroom to the classroom to the field, and she’s the same genuine, compassionate person. She’s gifted, talented and has a vision to serve. She sees and hears what the community needs and what we need to do better, then gets everyone together to make it happen.’”
Although 35 years is admirable enough, Susanne isn’t slowing down yet. She strives to find purpose and joy in each day and to positively impact on as many people as she can. As long as she can continue to achieve these things, her career will have been worth it.
“I am extremely proud of the work we do at Pressley Ridge and everything that has been and will be achieved to improve the lives of kids and families. I am grateful and honored to lead this organization and look forward to ensuring our mission continues well into the future.”